Microsoft announces solutions to help businesses modernize in the digital world - Seite 2

"We need a strong voice and meetings solution that meets the evolving needs of our business and our employees," said Andre Garcia, assistant vice president of Global Infrastructure Services in IT at ABM. "Office 365 with Skype for Business is a game changer. It will give us the ability to consolidate on a single platform for all our productivity and voice services, reducing our costs and complexity while giving employees the flexibility they need to get their jobs done no matter where they are or what device they are using."

Dynamics CRM 2016 now generally available

Beginning today, Dynamics CRM 2016 will be generally available for online and on-premises deployments. The most comprehensive CRM release to date, Dynamics CRM 2016 includes advancements in intelligence, mobility and service, with significant productivity enhancements to help businesses and customer-facing employees achieve more.

Data and intelligence are critical components of next-generation customer engagement, and Dynamics CRM 2016 delivers intelligent capabilities that surface insights to enable sales, marketing and service professionals to make quicker decisions and take action. Powered by Azure Machine Learning models, Dynamics CRM 2016 previews capabilities such as intelligent product recommendations for sales reps to personalize up-selling and recommended knowledge articles to more effectively resolve customer service issues.

This version of Dynamics CRM will preview industry-leading, full offline capabilities for mobile professionals on phones and tablets and across all major platforms. Dynamics CRM 2016 also provides the ability to create task-centered mobile apps to streamline the completion of customer-facing activities, like meeting follow-ups, and Cortana integration that surfaces data to drive proactive interaction and voice-driven CRM.

Jumeirah Hotels & Resorts is one such customer that knows the benefits firsthand. "To transform how you operate and to become a leader requires an internal transformation," said Abdullatif Awadh, director of customer relationship marketing at Jumeirah Hotels & Resorts. "We found Microsoft Dynamics CRM had what we needed, and now we're shifting our focus to ensure our campaigns are relevant to the guest, rather than the business, because it's the guest who drives our business."