Discover to Open New Customer Care Center in Chicago’s Chatham Neighborhood and Bring Nearly 1,000 Full-time Jobs to the Area - Seite 3

“Chatham extends a warm welcome to Discover and I’m happy they’re investing in our community and adding nearly 1,000 jobs over the next four years,” said 6^th Ward Ald. Roderick T. Sawyer. “I’m excited that Discover’s move to Chatham may spur economic development and appreciate their commitment to have minority owned contractors working on this center. Appreciation also goes to Leon Walker for leading this project that can be central to the sustainability of Chatham.”

Discover will soon be posting nearly 20 leadership job opportunities, followed by customer service agent job opportunities in April, with plans to hire a first class of 15 agents who will start in June. These positions will be housed at the Chatham facility in a temporary space until the full facility is open by the end of 2021. Discover hopes to hire and train additional classes of 15 agents every three weeks and employ more than 150 agents this year with the eventual goal of filling nearly 1,000 positions over the next four years. While Discover’s intent is to have employees in the Center start off working in-person, they are prepared to offer a work from home option if necessary and have processes in place should the COVID-19 pandemic continue to threaten the health and safety of employees. The customer care center is expected to receive millions of customer service calls per year once fully operational. Individuals and organizations wanting to learn more about Discover and job opportunities for their new Chatham facility can visit www.discover.com/shinebright.

Discover has partnered with Skills for Chicagoland’s Future in planning this customer care center and will continue to work with Skills and community-based organizations serving the south side on recruitment efforts with an expressed intention to primarily hire residents of south side neighborhoods.

“These are great jobs coming to Chicago and this is a big win for south side residents. Discover’s commitment to not just opening a customer care center in Chatham but hiring locally is a testament to their passion for creating brighter futures and driving change,” said Marie Trzupek Lynch, President and CEO of Skills for Chicagoland’s Future. “It has been exciting to support Discover along the way as they turned this concept into a reality, and we’re thrilled to continue that support now through hiring efforts focused on south side residents.”