IATA Strengthens Operational Scalability By Switching to Rimini Street for Integrated Support and Application Management Services for its SAP Applications - Seite 2

“From the beginning, we were certain we could only work with a trusted support provider to limit risks and Gartner’s report was clear: Rimini Street is the market leader in third-party support,” said Pascal Buchner, IT director and chief information officer, IATA. “Rimini Street distinguished itself from the competition by its reputation and offered both SAP software support and application management services, which we wanted to consolidate.”

A Simplified Operating Model Turning Uncertainty into Predictability

Rimini Street offers a unified support solution, delivering a unique combination of SAP support and application management services. Since switching to Rimini Street, IATA has already reduced its IT backlogs and benefits from more transparency in its operations and an agile delivery model for system enhancements.

“From the start of working with Rimini Street, we saw immediate improvements in our SAP application support and management. The onboarding process was quick and seamless, and we now have a much better view of our tickets and dashboards,” continued Buchner. “Our in-house SAP team is constantly providing positive feedback on the quality of the support from Rimini Street. We do not regret our outsourcing choice, quite the contrary, and feel we can deliver even more value to internal stakeholders than before.”

“Rimini Street is pleased to help IATA maximize the value of its SAP applications with unified support that improves operational productivity. IATA can now find more working capital and focus their budget and IT resources on strategic initiatives that can help its members navigate the current economic crisis,” said Emmanuelle Hose, group vice president and theater general manager, Europe, Middle East and Africa, Rimini Street. “To better prepare their organization for future expansion, IATA joins more than 4,000 organizations worldwide that have switched to Rimini Street to address near-term budget challenges, while enjoying greater agility and lower risk in service delivery.”

Register to join IATA and Rimini Street for a Customer Fireside Chat on the Top Three Ways to Improve SAP Service Support through AMS on Tuesday, June 29 at 11 a.m. British Summer Time.

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000 Company, is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company offers premium, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes. To date, more than 4,000 Fortune 500, Fortune Global 100, midmarket, public sector and other organizations from a broad range of industries have relied on Rimini Street as their trusted application enterprise software products and services provider. To learn more, please visit http://www.riministreet.com, follow @riministreet on Twitter and find Rimini Street on Facebook and LinkedIn.