California Welfare Consortium Awards HP IT Services Contract Worth up to $305 Million - Seite 2

CalWIN provides multiple access channels for clients to interact with county social service staff and the CalWIN systems. Interactive voice recognition, internet portal and mobile application technologies are all used to support comprehensive services to the clients. Additional technologies will be implemented to support enhanced service and outcomes through advanced analytics. 

"The ability to provide California's WCDS consortium a reliable infrastructure solution is vital to streamlining operations so people in need receive the appropriate benefits in a timely manner," said Susan Arthur, vice president, U.S. Health and Life Sciences Industry, HP Enterprise Services. "The implementation of CalWIN demonstrates that technology can play an important role in meeting complex business objectives to support customer service delivery to Californians."

Over the past 10 years, CalWIN has won more than a dozen awards from respected organizations including the National Association of Counties, the American Public Human Services Association, CIO Magazine, Government Technology, Computerworld and the Center for Digital Government.

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