SER Systems: Gute News aus den USA - Doxsys - 500 Beiträge pro Seite

[Bandit]

Was man im Netz so alles findet:

http://industry.java.sun.com/javanews/stories/story2/0,1072,…

August 31, 2000, 06:08 AM

Sideware And Doxsys Team Up to Offer Real Time Online Customer Service

[ B2B ]

ScreamingMedia, CANADA NEWSWIRE TORONTO
RESTON, VA, Aug. 31 /PRNewswire/ - Sideware (OTC (BB): SDWSF and CDNX: SYD.U), a
leading developer of customer service solutions for e-business, and DoxSys, Inc., a provider of
workflow solutions for business and government, have teamed up to offer DoxSys` customers
live, web-based electronic Customer Relationship Management (eCRM) service. As a new
Sideware e-business partner, the Bethesda, Maryland-based DoxSys will integrate Sideware`s
100% Java eCRM solution, Dr. Bean, into DoxSys` business solution offering.

"Sideware`s customer service solution folds perfectly into our portfolio of Web-based offerings,
and this partnership will allow both of us to stay on the cutting edge of the B2B and B2G
industries," said Michael Brant, president of DoxSys. "DoxSys has been in business since 1993
and has explored many different CRM solutions. We believe that Sideware`s Java-based, real
time product is a powerful and reliable customer service solution and it will help us to meet the
needs of our government and private industry clients around the world."

"DoxSys is well-known for integrating and implementing imaging technology, document
management and workflow automation functions," said Jim Speros, president and COO of
Sideware. "Sideware`s customer service tools will compliment the business solutions offered by
DoxSys since both companies focus on increasing productivity and lowering costs."

About DoxSys, Inc.
DoxSys, Inc., a SER company, is headquartered in Bethesda, MD. DoxSys is a leader in
integrating and implementing imaging, document management and workflow automation solutions
that generate increased productivity and efficiency. DoxSys is a prime contractor to the Federal
Government via the NIH Image World contract and is a GSA schedule holder.

About Sideware
Sideware is a leading developer of customer service solutions for e- businesses. Sideware`s Dr. Bean software is an
e-Customer Relationship Management (eCRM) solution based on 100% Java and Enterprise Java technology, providing
multi-platform scalability and functionality across all major servers and operating systems. In addition, the company is an
independent software vendor (ISV) of IBM and a Premier Software Partner of Siebel. Other key strategic business partnerships
include ties with Oracle Corp., Sun Microsystems and SAIC. Based in Reston, Va., Sideware Corporation is a wholly owned
subsidiary of Sideware Systems Inc. of North Vancouver, BC. Sideware Systems Inc. publicly trades on both the OTC Bulletin
Board and on the Canadian Venture Stock Exchange (OTC (BB): SDWSF and CDNX: SYD.U). For further information on
Sideware`s total solution or turnkey products and services, please visit www.sideware.com. For investment information visit
www.techwestmgmt.com/sideware.

ON BEHALF OF THE BOARD
Owen Jones CEO, Director

The Canadian Venture Exchange Does Not Accept Responsibility For The
Adequacy Or Accuracy Of This Release.

The Private Securities Litigation Reform Act of 1995 provides a "safe harbor" for forward-looking statements. Certain information
included in this communication (as well as information included in oral statements or other written statements made or to be
made by Sideware Systems Inc.) contains statements that are forward-looking, such as statements relating to the future
anticipated direction of the high technology industry, plans for future expansion, various business development activities, planned
capital expenditures, future funding sources, anticipated sales growth and potential contracts. Such forward-looking information
involves important risks and uncertainties that could significantly affect anticipated results in the future and, accordingly, such
results may differ from those expressed in any forward-looking statements made by or on behalf of Sideware Systems Inc.
These risks and uncertainties include, but are not limited to, those relating to development and expansion activities, dependence
on existing management, financial activities, domestic and global economic conditions, changes in federal or state income tax
laws, and market competition factors.

[Bandit]

http://www.mosaix.com/DocView5.asp?did=2337

DoxSys and ViewStar® - Produce Winning Results

DoxSys, Inc., has been an active and important Mosaix®/ViewStar partner since
1993. Now, through the Mosaix/Lucent merger they are members of the Lucent
Customer Relationship Management (CRM) Solutions Alliance Network. As the
exclusive Lucent ViewStar reseller to the United States government, DoxSys provides
all services required to deliver Lucent ViewStar solutions including requirement
analysis, system design, development, project management, system installation,
training, system enhancement, and support.

In 1998, the Pennsylvania State Employees` Retirement System (SERS) contacted
DoxSys with a request for proposal to automate and upgrade their vast updateable
microfiche and paper-based operation. SERS was established in 1923 and is
responsible for administering payment of the state`s employee and annuitant
retirement benefits. The agency manages more than $20 billion in pension assets for
nearly 200,000 members.

Summary of Results and Benefits:

Reduced paper by 60%
Reduced mailing costs by 80%
Increased member satisfaction by
reducing response time to members
by 75%
Provided multiple, real-time access
Eliminated outdated and unsupported
technology
Eliminated misfiles
Increased processing effectiveness by
simplifying work process
Eliminated process backlog
Streamlined work effort
Allowed for duplicate work
coverage


The environment

Seven SERS regional counseling centers coordinate services throughout the state via
the central office in Harrisburg, Pennsylvania. These centers create 173,000 new
documents annually and, with duplication, this balloons to a staggering 350,000. The
centers were surface maildependent, and the process of mailing documents from
regional counseling centers to the central office created more than $65,000 in annual
postage costs. Once received at the central office, the files were placed into
updateable microfiche. This archive technology offered poor image quality and, as
microfiche is heat-sensitive, each update was causing further record deterioration. To
compound matters, an average 10 percent of all documents were being either
misfiled or lost. Because there was often only one copy of a file on updateable
microfiche, critical files were frequently unavailable to decision makers _ especially in
the remote regional counseling centers. Archiving all of these microfiched documents
and the original paper had also created a storage problem for SERS. The combination
of these factors led to slow, unacceptable response times and inefficient member
service.

The challenges "We needed to find a way to safely store and archive our documents,"
stated Sue Hostetter, Director of Benefits Administration for SERS. "We were
spending a great deal of time just passing paper. Usually our regional counseling
centers initiate the paperwork, sending it to the cen- tral office. It was taking up to a
week to fully organize the new paperwork in the field office, match it to the historical
microfiche, and have it available to our technicians in the central office. And, we had
a ton of issues facing us with our microfiche system," Ms. Hostetter continued. She
rapidly named off challenges. "The microfiche was no longer supported by its
manufacturer and the masters were deteriorating. This was a critical issue since all
the member historical documentation was contained on the microfiche. It took a week
to send a copy of the microfiche to the remote regional counseling centers, which
delayed customer service. Even the mailing costs to transport paperwork to the
central office were eating us alive."

The SERS challenge was not to simply replace the paper and microfiche with imaging,
but to streamline the workflow process. Their goal was to improve response time to
members by substantially reducing or eliminating document duplication, decreasing
paper stor- age, eliminating the paper and microfiche tracking database, and
providing a quality archive. They also wanted to provide on-line, real-time records
access, eliminate misfiles, and provide simultaneous access to all decision makers.
These changes would significantly improve the quality of customer care provided to
their members.

Lucent/DoxSys tops in evaluation

With the aid of an unbiased, independent consulting firm, SERS narrowed the field to
three vendors. They invited these finalists, including DoxSys, to perform a live test
demonstration. "Five days before the demonstration we provided a script to the
potential vendors," stated Ms. Hostetter. "They had those five days to write, map, and
demonstrate their solution. And, during the demo we also made a change _ providing
an even more complex puzzle." Hostetter summarized by adding, "We were most
impressed with DoxSys and the ViewStar solution. They came in with backups of
everything, performed a flawless demonstration, and even completed the in-demo
change request within ten minutes. They listened to us, and worked to solve our
business challenges."

Application Profile:
Software Version
Lucent ViewStar 5.0
Network:
Novell
Number of ViewStar Users:
Employee Benefits: 126
Documents Scanned Per Day:
Total Document Volume:
350,000 (5 months)
Scan Hardware:
9 Fujitsu
System Hardware:
Workstations: Dell (126) Database & File
Servers:
Compaq Proliant 6500 with RAID 5 Disk
Storage
ViewStar Servers:
Compaq Proliant 850R (4)


Keys to success

DoxSys enjoys an enviable reputation in the workflow industry for successfully
delivering technically efficient, cost-effective solutions that satisfy
customers`information technology requirements. "Our knowledge of the business
process automation marketplace provides us with an ability to offer customers the
right solutions in the right time frame at the right price," stated Michael Brant, DoxSys
President and CEO.

It is those attributes that make DoxSys an ideal member of the Lucent CRM Solutions
Alliance Network. Both Lucent and DoxSys are focused on customers and in solving
customers` business problems. "At SERS, we determined the tools necessary for a
successful client relationship," stated Mr. Brant. "We knew from experience that close,
one-on-one relation ships are most successful, especially when introducing new
technology. To help achieve that level of com munication, we introduced a single
point of contact to avoid any potential confusion, created a client steering committee
for shared responsibility and ownership, maintained weekly face-to-face meetings for
status updates and issue discovery, and initiated a dedicated email account. "When
we implemented the new Document And Work Process Management (DAWPM) system
at SERS, we provided extensive employee training, including two weeks of
one-to-one training. We also conducted the beta for four months to instill confidence
and create user capabilities and func- tional skills," said Mr. Brant.

Members and employees benefit from improved customer care SERS reduced
downtime due to mail delays between the regional counseling centers and the central
office by providing WAN connections from all regional counseling centers to the
central office. Through the DAWPM system, the automation of the retirement
processes allows SERS to make quick changes in the processes dictated by newer
legislation. Overall, access to retiree and member information provides quicker
processing of claims and payments and enables SERS to meet their goal of providing
first- class service to their membership.

"The new system has created round-the-clock file access, as opposed to a previous
average of five days to garner file access," stated Ms. Hostetter. "We have greatly
reduced the enormous paper load and saved postage costs as well. Members can go
into a region al office with confidence that our counselors will have the answers they
need; no phone tag, repeated mailing, or endless waiting." Added DoxSys` Mr. Brant,
"The work at SERS continues uninterrupted when people are out of the office. No
more searching desks,drawers, and cabinets for files or portions of files. Instant file
tracking and access provides the `who, when, and how long` information. It offers
complete control and tracking accountability. Supervisors can review every logon
user, measure productivity, and determine who does what with each file."

"I`ve been with the organization since 1973 _ more than twenty-six years," stated
SERS` Ms. Hostetter. "I started my career here in the records management
department and have seen a lot of changes over the years. There are so many
advantages to our DAWPM system. It is incredible! We`ve seen huge improvements in
our ability to track files, gain file access, search, and view. Previously we were
passing folders around, never certain what the regional offices were doing, or where
files were located. This system has also reduced the feelings of isolation felt by staff
at those remote sites. DAWPM is one of the biggest positive changes that I have
seen."

To date, DoxSys has more than 60 Lucent ViewStar implementations with federal,
state, and local governments. They maintain a direct sales organization with seven
teams focused on workflow solutions. They are also a certified Lucent ViewStar
training partner and maintain a training center at their Bethesda, Maryland facility.

[Bandit]

Den 2. Text gibts auch als pdf auf der Lucent Homepage:
http://www.lucent.com/enterprise/brochures/gcc0970.pdf


Grüße
Bandit

[ararauna]

Liest sich ja alles ganz nett, aber.... wünsche ich mir eher Meldungen über Synergieeffekte durch
cross-selling in USA mit SER-Produkten. Am ehesten ist das ja noch Portal Connect zuzutrauen.
Aber auch hier ist es doch recht ruhig.
Doxsys und auch Macrosoft scheinen nicht besonders geeignet SER-Produkte dort zu vertreiben.
Diese getägtigten Akquisitionen kann man auch als Umsatz- bzw. Gewinnzukauf bezeichnen.
Den Sinn bei den US-Akquisitionen sah ich immer im cross-selling-Potenzial, doch mir erscheint es
immer mehr so, dass die lieber ihre eigenen Entwicklungen verkaufen bzw. gar nicht in der Lage sind,
SER-Produkte anubieten. Dann hätte man auch branchenfremde Firmen erwerben können...
So hat man auch als langjähriger "SERisti" so langsam seine Zweifel an der Strategie des Managements.
Sicher sollte man sich jetzt etwas mehr um eine perfekte Vertriebsstruktur bemühen und diese auch
konsequent und zügig umsetzen.
Reine Absichtserklärungen reichen da nicht...

Ciao, ararauna

[Apis]

Die Amis werden aufmerksam!
SER-Macrosoft erhielt mit Brainware die Auszeichnung

[ChartJunkie]

Dies ist nun SER-Dummpush Nr. 92388
Glaubt SER wirklich, dass man durch selbst gepostete Jubelmeldungen im w:o-Board den Kurs längerfristig irgendwie beeinflussen kann?

[Bandit]

Ist es verboten hier im Board Informationen auszutauschen?
Irgendwie dachte ich, das sei hier der passende Ort dazu?


Muß mich wohl geirrt haben....

Bandit

[Apis]

Bandit ist kein MA von SER
Oder was heißt selbst gepostet?
Der Junkie hat .... naja, lassen wir das,

[rukus]

bandit, apis,

bitte kopiert noch ein paar ser-sites hier in das board.
es gibt doch nichts schöneres, die bunten marketing bilder zu sehen.

cross selling scheint gegen 0 zu gehen
ob das so endet wie mit quantum ?

[Bandit]

@rukus

Diese Meldung stammen von keiner SER-Seite.

Seit Infomatec achte ich sehr darauf, wie einseitig die größten Kooperationen vermeldet werden z.B.
CE - Computer kooperiert mit Siebel....
Siebel war es keine einzige Notiz auf einer deren Homepages wert.

Daher stammen diese Meldungen von anderen Pages, der 2. Link z.B. von der Lucent - Homepage!
Nur weil du wieder einsteigen willst ist das noch lange keine Begründung dafür - falsche Behauptungen ins
Board zu stellen. Das Ausmaß der Cross Selling-Effekte werden wir wohl bei den nächsten Quartalszahlen
sehen. Dabei dürften die größten Effekte wohl bei Macrosoft zu sehen sein, die ja auch auf der AIIM Brainware
vorgestellt haben.

Bandit

[schlemihlAG]

http://www.ser.de/de/presse/spiegel/1999/spiegel_1999-24.htm…
IT-Business News, Nr. 42/2000
Androiden in der Poststelle.
Thanks for your Research!

Ciao

[venturecapital]

Tuesday October 24, 3:21 am Eastern Time

UK`s Autonomy expands into Japan with NTT deal

(UPDATE: Adds details of agreement, quotes, share price)

LONDON, Oct 24 (Reuters) - British software firm Autonomy Corporation Plc
(NasdaqNM:AUTN - news) expanded into Japan on Tuesday, announcing a distribution
pact with NTT Software Corporation.

NTT Software is a unit of Nippon Telegraph and Telephone Corp , Japan`s largest phone
company, and has agreed to sell Autonomy`s language-independent technology into
e-commerce and enterprise markets across the country, Autonomy said.

Autonomy`s software allows computer programs to sift through unstructured text such as emails and make sense of it.

The firm has been phenomenally successful, outperforming the high-tech European Easdaq market by almost four times this
year. Its stock has weakened this month, though, as investors face the prospect of a fresh share issue ahead of a London listing.

Autonomy shares were trading at $45.25 each, up 25 cents, on Easdaq on Tuesday morning.

Autonomy chief executive and founder Mike Lynch said the strategic alliance with NTT Software allowed Autonomy to expand
into the coveted, tech savvy Japanese market.

``NTT Software has been a trailblazer in bringing innovative software solutions to Japanese companies,`` he said in a statement.
``We are pleased to have such a reputable, experienced company representing us in their home market.``

NTT Software provides Internet technology solutions for businesses and joins a growing list of Autonomy partners worldwide.
Others include Compaq (NYSE:CPQ - news), Hewlett-Packard (NYSE:HWP - news), Razorfish (NasdaqNM:RAZF -
news) and Sun Microsystems (NasdaqNM:SUNW - news).

[rukus]

bandit,

wenn brainware sich von macrosoft genauso gut verkaufen läßt wie bei der mutter ser, dann ist da nicht viel zuerwarten

immer noch nichts neues von portalconnect ? sind schon 4 woche in verzug´. ser verschätzt sich anscheinend immer um 6 monate bei neuen produketn

[Apis]

@ rukus

Macrosoft und DoxSys sind in USA sehr gut positioniert.
Besonders DoxSys ist pro MA hochprofitabel.
Portalconnect holt gerade Anlauf.
Die können nicht von heute auf morgen mehr oder weniger ausschließlich SER-Produkte verkaufen.
Das wäre der Ruin.
Die sollen ruhig ihre bisherigen Produkte weiter verkaufen und eifrig $$ kassieren. (Wie steht der € heute?)
In einem weiteren Schritt kaufen die Unternehmen zukünftig brainwarebasierte Produkte.
So läuft es meist in D.
So wird es auch in den USA kommen.

Apis

SER heute + 7,41 % - immerhin.

[Talisman]

SER wird entgegen der Superentwicklung heute am NM evtl. sogar +/- 0 schliessen. Apis, ich hab`s aufgegeben.
Ich habe vor einigen Monaten die Befürchtung geäußert das SER in der Versenkung verschwinden wird. Dies ist nun eingetreten.

Als nächste Wette biete ich an:
Reinhard`s Kursziel Mai/2002 250,00€
Mein Kursziel 2002, SER wird bis danhin seinen alten Höchststand noch nicht gesehen haben.

TAL
- der sowas von SER gefrustet ist, das er`s hier gar nicht schreiben kann weil sonst die Männer in den weißen Turnschuhen kommen -

[Blochos]

Armer Tal!
Du mußt nur die richtigen Drogen schmeißen, wie die andern hier. Dann sieht die Welt SEhR viel besser aus...

Dein genußvoll den Kurs verfolgender Blochos

[thefarmer]

An allen deutschen Börsen haben wir jetzt gerade mal 4.000 gehandelte SER.

Ich denke da kann man agetrost von Zufallkursen sprechen. Da nach unten die Substanz
und Dividende absichert werden wir sehen wie SER reagiert, wenn große Stückzahlen
gekauft werden.

mfg
thefarmer

[DOLCETTO]

Hi Blochos,

welcome back, man! dachte schon, du liest bei SER nix mehr mit oder
noch schlimmer, du sitzt noch auf den 650 stück und schiebst frust.
aber hat sich ja erledigt und die sektenjünger werden deinen
kommentierungen zu den Q-daten von Reinhard-lila entgegenfiebern

ciao

[Blochos]

@thefarmer: Das ist das klassische Dummgeschwätz, das ich aus den SER-Threads gewohnt bin! Wenn große Kaufaufträge kommen, steigt jeder Kurs, aber das Problem ist dieses kleine Wörtchen WENN. Es bedeutet so viel wie IM FALLE VON, doch dieser Fall tritt bei SER nie ein. Son Pech!
Vielleicht wird SER bald mangels Masse vom Börsenhandel auszuschließen. Das Fixkostenargument könnte dann die Begründung sein...

CU

[Gefeller]

Und da haben wir es wieder!
Das klassische Dummgeschwätz von Blochos

[Blochos]

@Gefeller:
Wer selbst im Glashaus sitzt...

Titel Beiträge
Autor
letzter Beitrag
Kommt der Name GIGAguru von GIGAbell?? 2 Gefeller 16.10.00 20:04:27
Siemens an die Nasdaq??? Dann fällt die irgendwann auch 25 % am tag 2 Gefeller 07.10.00 14:23:33
Gigaguru! Jetzt sind es nur noch 3,95 € für Infomatec! Was sagst du jetzt! 27 Gefeller 14.09.00 19:58:14
* 1 Gefeller 12.09.00 14:38:59
Gigagurus Infomatec nur noch bei 4,16 € 22 Gefeller 11.09.00 22:14:27
Mann, hat der von Infomatec im Kreis gerudert !!! 12 Gefeller 30.08.00 23:21:22
Der OTI-Chart wird bald wie der von Teles aussehen !! 20 Gefeller 30.08.00 10:36:32
Was ist bei United Internet los? 1 Gefeller 04.07.00 17:41:36
Edel Music auf der Verliererstraße!! 5 Gefeller 28.05.00 22:40:21
Wie lange dauert in der Regel der Übertrag von Aktien in ein anderes Depot? 3 Gefeller 25.05.00 23:36:36

[thefarmer]

Hallo Blochos,

wenn Du so sicher bist, daß SER "nie" steigen wird, weshalb verbringst Du dann so viel Zeit in den SER-Threads.

Wenn ich ökonomisch denke und auch unterstelle, daß Du ein Homo-Ökonumikus bist, dann gibt es rein
logisch schlussgefolgert nur zwei Möglichkeiten:

1. Es gibt nur Aktien die "nie" steigen, somit ist es egal in welchem Thread einer Aktie die "nie" steigt, Du
Deine Zeit verbringst,

oder:

2. Es gäbe zwar Aktien die steigen könnten, aber Du verbringst in deren Threads Deine Zeit nicht, weil Du
diese nicht kennst, sondern all jene Aktien die Du kennst noch nie-er "nie" steigen als SER.


Was zu beweisen war.

mfg
thefarmer

[lenny007]

W2610 OCT 12,2000 12:01 PACIFIC 15:01 EASTERN



( BW)(MI-SER-SYSTEMS)(SES.) ``Shakespeare Did Write Henry VIII`` Confirms SERbrainware


Business Editors & High-Tech Writers

ROCHESTER HILLS, Mich.--(BUSINESS WIRE)--Oct. 12, 2000--

Collaboration Theory Rejected as SER Associative Search Engine Joins Academic Debate Over Authorship of Elizabethan Drama

An unusual shaft of light was cast on a long-running literary debate yesterday when analysis by SER Systems` (SER`s) intelligent learning engine, SERbrainware
(www.serbrainware.com), suggested, more or less conclusively, that Henry VIII was written solely by William Shakespeare and not the result of a collaborative effort --
usually assumed to be John Fletcher -- a view currently held by many literary experts.
An initial analysis of selected texts from the Bard`s late play has shown them to have an overall 88% likelihood of being by Shakespeare, when compared with such
established works in his canon as Richard III, Henry IV Part 1, Macbeth, The Merchant of Venice and A Winter`s Tale. "Such a high score in terms of the
SERbrainware engine indicates a very strong probability that Henry VIII was written by Shakespeare alone," confirms SER`s Peter Turnbull.
In the case of Henry VIII, 71 pages of pure text were compared with selected complete works of Shakespeare, Fletcher and Marlowe previously entered in similar
format. The resulting analysis "overwhelmingly" found the play to be by Shakespeare alone, with little textural affinity with his claimed co-author.
By way of comparison, the study showed that selected other contemporary plays are clearly not the work of this most famous of Elizabethan playwrights. Among
those analysed:

--
John Fletcher -- Bonduca at 10%
--
Christopher Marlowe -- Doctor Faustus and Tambourlaine both rated at 0%;
--
Benjamin Jonson -- Volpone at 0%;
--
Thomas Dekker -- The Roaring Girl at 16%, and
--
John Webster -- The Duchess of Malfi at 4%.


Using SERbrainware in this way, global market leading software developer of knowledge management and eBusiness automation solutions, SER, has entered a
debate which has raged for more than a century, since James Spedding first raised doubts concerning the play`s authorship in 1850.
Though there is currently much academic support for the view that Henry VIII was in fact a collaborative effort with fellow Elizabethan playwright, John Fletcher,
John Margeson, emeritus professor of English at the University of Toronto, believes that, "the authorship question is unlikely to be settled to everyone`s satisfaction
unless startling new external evidence is uncovered at some future date."

Associative searching

A broad but random sample of each of the selected plays was put into the search engine in pure text format and compared with six complete Shakespeare and
Marlowe plays (and, in the case of Henry VIII, with Fletcher). In each case it then determined the likelihood that the work was by any of these major playwrights.
SERbrainware is SER`s award winning neural network based intelligent learning engine, which reads, analyses and acts on text with human-like intelligence, using a
patented neural network algorithm to bring unprecedented speed and accuracy to eBusiness automation. It heralds a new generation of applications that render complex
rules based systems virtually obsolete.
"Critically, SERbrainware learns by example," points out Turnbull. "It analyses both structured and unstructured text from any media type and is trained by people who
show it how they would read and make decisions on the basis of available information."
In classification mode, a small sample is used to teach the engine how to categorise -- it is then able to classify large quantities of new text documents into the same
categories. In its search mode SERbrainware takes the word patterns in a small sample of documents -- representative of the required content -- and then analyses,
finds and returns documents with similar meanings.
All this is achieved with unprecedented speed. "Following the inputting of raw text examples of each play, the text of Henry VIII was read, understood and classified
in less than five minutes," he confirms.

Leveraging corporate know-how

"The essence of SERbrainware is that it automates the process of dealing with the daily flood of new information from websites, e-mail, fax traditional mail and even
voice," says Ian Williamson, VP of SER. "It classifies and sorts information intelligently in ways that were previously only possible if individuals read it."
The commercial applications of SERbrainware are both broad and far-reaching. At its simplest it can have a dramatic impact in a mailroom environment where large
volumes of documents have to be sorted and categorised. In addition, it is particularly relevant where high volume repetitive tasks require highly skilled input, for example
patent administration or processing medical insurance claims, freeing up time and expertise for more value-added activities.
"SER`s contribution to this literary controversy will itself no doubt be the subject of some debate," believes Williamson. "What is beyond doubt however is that by
leveraging existing corporate know-how in this way, SERbrainware will increase the overall clockspeed of an organisation.
"The result is that for the first time, clients will be able to conduct eBusiness at internet speed -- a true eRevolution."

Notes to Editors:

SER Systems (SER) is a global market-leading software developer of knowledge management and eBusiness automation solutions. Founded in 1984 by current
German C.E.O., Gert J Reinhardt, it has a 15-year heritage in document management and workflow. SER helps clients intelligently capture and exploit their intellectual
capital for new markets and applications. SER enables organisations to achieve improved customer service and retention, dramatic process improvements, reduced time
to market, significantly reduced costs and increased competitive edge. SER develops and supports solutions for a diverse range of markets including finance & banking,
government, telecommunications, utility, rail, construction, distribution & retail, and has over 5,000 client installations worldwide. SER employs more than 1,400 people
worldwide in direct sales, professional services and support organizations in the U.S. (Rochester Hills, MI, Bethesda,MD and Hernden,VA), Germany, the UK, France,
Austria, and Switzerland. For more information visit us at www.ser.com

--30--ldm/clv*

CONTACT: SER Systems-Rochester Hills, MI
Glenn Cross, 248/853-5353 ext. 152
Email:[e-mail]

[Blochos]

@thefarmer: Seit wann gibts auf dem Lande denn Philosophen?!
Wer sagt denn, daß man nur dann über eine Aktie posten kann, wenn man glaubt, daß sie steigt. Ich poste über Aktien, die mich interessieren, antworte auf Postings, die meine Faulheitsbarriere durchbrechen und laber Typen voll, die mindestens genau so wenig Ahnung von SER haben wie Du von Philosophie oder Mathematik.
Ich bin übrigens eine Homöc, manchmal sogar mehr als mir lieb ist...

Vielleicht sind meine Grenzkosten fürs Posten aber auch einfach niedriger als Deine...

[Bandit]

Hier das nächste Ergebnis der Kooperation mit Lucent Technologies:
Ein 1,2 Mio Dollar Auftrag von der SEC:


The SEC Awards a $1.2 Million Contract to
DoxSys, Inc. for Their Customer Relationship
Management System



Bethesda, MD…DoxSys, Inc., one of the nation`s leading providers of
e-business, customer relationship management (CRM) and document
management solutions today announces the award of a $1.2million contract
from the Securities and Exchange Commission (SEC) to automate the
Complaint Handling And Response Tracking System (CHART).

DoxSys will provide an initial 250-user system to the SEC. The solution is
based on CRM Central 2000 software developed by AVAYA, Inc. (the former
Enterprise Networks Group of Lucent Technologies). DoxSys` comprehensive
suite of professional services will also include needs assessment, consulting,
software development, training, and solutions integration.

The primary mission of the Securities and Exchange Commission is to protect
investors and maintain the integrity of the securities markets through the
enforcement of the federal securities laws. The agency required a system that
enables the public to contact the SEC in an efficient manner with complaints
and reports of possible violations. The DoxSys solution will automate the tasks
of receiving complaints and investor questions, responding to submitters of
complaints, routing and archiving complaints and constructing queries and
reports relating to complaints and questions.

Michael D. Brant, President and CEO, DoxSys, said, "We are very excited
about the opportunity to work with AVAYA Communication in leading the
implementation of the new CRM Central 2000 suite. With this system the SEC
will be able to provide faster and more efficient customer service."

DoxSys, Inc.
www.doxsys.com
7200 Wisconsin Avenue, Suite 1001 Bethesda, MD 20814

DoxSys, Inc., an SER company, is a leading provider of award-winning
e-business, CRM and document management solutions for financial services,
higher education, health care and federal and state and local governments.

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